LM

Luz M. 9 months ago • From Google

Rating

Poor

Reception redirected me to the online portal

I recently reached out to the practice seeking support regarding a family member's prescription matter. Unfortunately, the interaction proved to be disappointing and did not provide the assistance I was hoping for. After communicating my concern to the reception team, I was advised that they were unable to help and suggested I access the self-service online system instead. While I recognise the value of streamlined administrative processes, I believe it would be advantageous to develop a more responsive approach for patients dealing with time-sensitive issues. I invested considerable time in my phone call, yet came away feeling unheard and let down. I would appreciate it if you would reflect on this feedback and explore ways to enhance the level of support offered to patients.

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