SY

Shabina Y. 6 months ago • From Google

Rating

Bad

Reception refused to help with online booking form

Highly unsatisfactory experience. This practice appears inadequately equipped to serve older patients or those with communication difficulties. We were directed to complete an online form through their system, but when we explained this wasn't feasible for our circumstances, the reception staff declined to provide assistance or suggest any other options. Consequently, we were forced to reach out to NHS 111 to obtain a necessary medication prescription. This resulted in avoidable delays and considerable frustration. Healthcare practices have a responsibility to implement reasonable accommodations for patients with additional needs, including support with digital processes. Unfortunately, this practice did not demonstrate this commitment.

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