DD

Deepak D. one year ago • From Google

Rating

Bad

Reception refused to help with urgent symptoms

I have been dealing with a viral skin condition for approximately two weeks and have been attempting to secure an appointment with a clinician without success, despite visiting the surgery in person with visible symptoms including facial swelling. The reception staff declined to process a repeat medication request and directed me to attend an emergency department instead. I feel the service provided by this practice does not meet expectations for a publicly funded healthcare facility. The staff appear to lack understanding of patient distress and the practice seems to operate with a business-like approach rather than prioritising patient care. I am disappointed by the overall functioning of this surgery given the attitude displayed towards patients. The reception team's approach was unsatisfactory, and they did not appear to distinguish between routine and urgent appointment requests, nor did they provide clear explanations regarding appointment availability. The consistent response from reception was that general practice is not an emergency service and that I should attend an urgent care centre. I believe this practice should reconsider its service delivery model, as it does not appear to meet the standards expected of an NHS facility, and I would suggest that more responsive alternatives could better serve the community.

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