Sydenham House Group Practice
XX
X X. 3 years ago • From Google
Poor
The front desk staff did not meet my expectations. I requested that a letter be posted to me, but was told this wasn't possible and that I would need to collect it in person. When I asked whether it could be sent by email instead, I was informed that this service wasn't available either. I found this frustrating, as it seems unreasonable to expect working people to make a special trip when other communication methods exist. It appears the practice only offers telephone contact or requires patients to visit in person to receive correspondence. The phone manner of the staff was unhelpful, and the overall service fell short of what I would hope for. The inability to send letters or emails means patients must attend the premises to pick up documents, which could be particularly difficult for those with mobility issues or other constraints. I requested that a manager contact me to discuss this matter. I am concerned about the direction the practice is heading and feel standards have declined noticeably.
Paula D.