The New Coningsby Surgery
SM
Sarah M. 2 years ago • From Google
Bad
The practice appears to have declined since experienced clinicians departed. I was seen by a clinician who I felt did not listen adequately and made diagnoses that I disagreed with. The consultation focused on lifestyle factors including diet and exercise, which I felt were not appropriate to discuss given that I was experiencing nausea and pain in my legs and ribs at the time, making physical activity difficult. My leg and rib pain persisted, and when physio was recommended, no examination of my legs was performed beforehand. When I raised concerns about my rib pain, communication came through administrative staff rather than directly from a clinician, and arranging the physiotherapy referral seemed to require considerable effort. I was offered a follow-up appointment with the same clinician, which I chose not to attend due to concerns about being heard during consultations. I was then informed that no alternative appointments were available. However, when my son called the same day reporting illness, he was seen as an urgent case and was assessed by a different clinician the same day. The practice would benefit from clinicians who prioritise listening to patients and demonstrating genuine care for their wellbeing.
Jess H.