The New Coningsby Surgery
Adam T. 7 years ago • From Google
Bad
Reception repeatedly dismissive about repeat prescription requests
I have had a disappointing experience at this practice, and my concerns are based on multiple occasions rather than a single incident. Most recently, I have been frustrated with the handling of an essential prescription for my young child's nutritional needs. My partner and I have made repeated requests, both over the phone and in person, to have this item placed on a repeat prescription arrangement, as we cannot risk running short of supply given how vital it is for my child. Despite these numerous requests, our concerns have not been addressed. When we asked again recently, we were told that our current supply was sufficient, though we receive it in small quantities only after persistent follow-up. This leaves me concerned about what will happen once the current supply is depleted. The reception staff member displayed an unhelpful attitude, which is consistent with my previous interactions at this practice. I have found the reception team to be dismissive and unwilling to assist, and I felt it necessary to leave the appointment to prevent the situation from becoming confrontational. Beyond this recent issue, I have experienced other problems that have led me to view this practice as disorganised and lacking in professionalism. My previous experiences with NHS services have been positive, which makes these difficulties particularly disappointing. I am considering escalating my concerns through formal NHS channels as I feel this is the appropriate course of action.
It has been extremely difficult to obtain an appointment with a clinician, and despite having a health concern that began several months ago, I have yet to receive a consultation or any resolution..
The New Coningsby Surgery
Kim B.
The practice is satisfactory in most respects, though obtaining a prompt appointment can be challenging.
The New Coningsby Surgery
peter H.
I recently registered with this practice after relocating to the area. Despite having some initial reservations based on what I had read, I decided to give them a chance. I have been thoroughly..
The New Coningsby Surgery
Sarah K.
Inadequate Mental Health Care Experience This practice has created significant difficulties for my family due to what I perceive as poor management of a patient's care. Administrative tasks such as..
The New Coningsby Surgery
Chrissy A.
Would give 0 stars if I could. Too many problems and issues, but here's the short version. The online appointment service rarely gives you the option to actually request an appointment - the..
The New Coningsby Surgery
Martin L.
The staff at this practice do not appear particularly helpful to me. They give the impression of viewing patients as an inconvenience rather than the purpose of their role. I looked up the..
The New Coningsby Surgery
IAN R.
Called the surgery on a recent afternoon and experienced a significant wait before the reception team answered the call. The length of time taken to respond to the call seems excessive and raises..
The New Coningsby Surgery
Dodi S.
I needed to arrange an appointment to see a healthcare professional at the practice.
The New Coningsby Surgery
Birdman G.
I'm giving another low rating because I'm not satisfied with the current approach. I believe in-person appointments are what's needed, as they were available for many years previously. While I..
The New Coningsby Surgery
Ian C.
I'm puzzled by some of the negative feedback I see posted here. Since relocating to the area, I've required considerable support and have found the team to be excellent. I've utilised the online..
The New Coningsby Surgery
Laura L.
I was pleasantly surprised by some of the feedback on here! The team members are consistently helpful, even during their busiest periods. My experience was positive overall. I was able to get an..
The New Coningsby Surgery
Adam T.
I have had a disappointing experience at this practice, and my concerns are based on multiple occasions rather than a single incident. Most recently, I have been frustrated with the handling of an..
The New Coningsby Surgery
Wendy F.
The pharmacy team provided wonderful support when I was going through a difficult period; their compassionate approach made a real difference to my experience. They remain consistently kind,..
The New Coningsby Surgery
Jade G.
The service feels to have lost its personal touch. There is no option to book an appointment by telephone. When attempting to call and explain your concern, you are interrupted and directed to use..
The New Coningsby Surgery
Paulina L.
I am extremely disappointed with the standard of care provided at this practice. The appointment availability is problematic—if a suggested time slot does not work for you, obtaining an alternative..
The New Coningsby Surgery
Amanda B.
I lack confidence in this practice and tend to avoid attending appointments as the clinical staff do not appear competent. When consultations do occur, the healthcare professionals seem unhappy and..
The New Coningsby Surgery
Sarah H.
I have had a disappointing experience at this surgery since relocating to the area. I had to raise concerns before receiving a cervical screening, despite having a background of abnormal findings...
The New Coningsby Surgery
L C.
I relocated to the area and decided to register with the local surgery to make appointments more convenient and accessible. However, I've found the experience disappointing and wonder if I should..
The New Coningsby Surgery
Sue S.
I relocated to the area half a year ago, and I must say that up to now, I have found this to be a wonderful service. I have nothing but positive things to say.
The New Coningsby Surgery
Natasha S.
I have been experiencing significant health challenges during my pregnancy and the team at this surgery has provided excellent support. I find the clinical staff to be genuinely caring and..
The New Coningsby Surgery
Linda B.