Ashcroft Surgery

The service provided was disappointing and did not meet expectations in terms of patient support.

It's been difficult to reach anyone by telephone. I've experienced lengthy wait times when trying to get through, particularly during afternoon hours. This isn't an isolated incident for..

The service fell short of expectations, and I found the reception staff unhelpful.

The telephone and appointment booking system leaves much to be desired, however once you manage to get through, the reception team are consistently pleasant and supportive. The clinical staff..

The practice appears to prioritize avoiding specialist referrals rather than prioritizing patient care needs. The approach feels dismissive rather than medically sound.

I am really pleased to be a patient at this surgery. The clinical team demonstrates excellent interpersonal skills and has a talent for breaking down complicated medical matters into straightforward..

Unable to reach the practice by telephone despite numerous attempts throughout the morning. Very disappointing experience.

This practice has significant communication challenges. Getting through by telephone is extremely difficult, and I found the clinical staff to lack the knowledge I was hoping for.

I've attended several appointments at this practice, and while getting through on the phone during morning hours can require multiple tries, and the automated message is quite lengthy, I've found..

Why is it necessary to call during such a limited time window to schedule an appointment? I was at the surgery and advised by clinical staff that I required a consultation, but reception informed me..

Called to arrange an appointment for a family member, only to be informed that the practice is currently limited to emergency appointments due to staffing constraints. This is frustrating, as it's..

If you experience mental health concerns, I would caution against using this practice. I made a formal complaint regarding what I perceived as a lack of willingness to provide appropriate support..

I'm very grateful to the reception team member who assisted my mum today, and to the staff member who helped me obtain my daughter's medical records. The doctors at this practice are excellent and..

I find the practitioners at this practice go above and beyond. The approach is consistently person-centred, with every appointment proving valuable and meaningful. Since registering here, I have..

I called to schedule an appointment at 8.30am but the lines were busy until someone picked up at 9.25am, only to inform me that no appointments were available. I was feeling quite unwell and had..

Visited the practice today and had a wonderful experience. The clinician I saw was excellent—they really took time to listen and offered practical advice and solutions. I found them to be genuinely..

I am extremely frustrated with this practice. I feel that my referral was made without properly considering my reported symptoms, and I was told that these symptoms were not present. This is not an..

The appointment that was scheduled for my child was not available when I arrived. I experienced a lengthy wait with my young child before being seen by the healthcare provider. On a previous..

This practice appears to have significant scheduling limitations, making it difficult to secure appointments in advance. Obtaining a consultation, even for younger patients, proves challenging, and..

The team here does an excellent job, and the clinical and administrative staff deserve recognition for managing challenging situations with such professionalism. They've consistently been incredibly..