KC

Kate C. 2 years ago • From Google

Rating

Excellent

Reception staff are consistently friendly and helpful

I have been with this surgery for over ten years now and they are exceptional. I find the current clinical staff are extremely kind, thorough and helpful, and the reception team are always friendly and helpful - I'm genuinely not sure where the comments about staff being rude come from as in my ten years with this practice I have never found them to be anything other than kind, rational and respectful. I've never had a problem getting through on the telephone, obtaining my regular prescriptions, or securing an appointment. The way they manage daily appointments seems reasonable within the current NHS context and available resources. When I attend my appointments, I have never waited more than a few minutes past my scheduled time, which is in stark contrast to my previous practice where it was almost always at least an hour's wait past the appointment time. From what I've observed, the surgery takes feedback seriously and implements changes in response to patient needs. In my experience, this practice is far superior to many others in the local area, and I would readily recommend this excellent practice.

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