Urmston Group Practice
MM
Max M. 2 years ago • From Google
Excellent
I genuinely appreciate this GP practice. Many people seem to voice concerns about the reception staff, but in my experience they've always been courteous, approachable and clearly knowledgeable about their role. The practice has excellent clinicians overall, though there is a small number—perhaps one or two—who you'd be unfortunate enough to encounter. These individuals can come across as inattentive, dismissive and unhelpful. However, once you identify which practitioners to avoid and connect with one of the many caring and engaged clinicians available, your experience improves significantly. Over the past month I've had several appointments during a challenging period, and the support has been consistently helpful and reassuring. I left one appointment feeling genuinely grateful and uplifted by the care I received. I rarely write reviews, but I was curious about others' feedback and found myself quite surprised by what I read. The urgent appointment system has improved considerably from the previous arrangement requiring early morning online registration. Now you can ring between 8am and around noon, after which the team triages all same-day requests according to clinical priority. This feels fairer as you don't need to be first to call—just have a genuine urgent need. Routine appointments have also become more accessible, with typical waits around 14 days, which is reasonable for non-urgent matters. The extended evening appointment slots, such as those at 19:30, are a valuable addition and genuinely convenient. The main limitation is that the pharmacy downstairs closes during these times, meaning prescriptions would need to be collected the following morning. Overall, this is a strong practice with only a handful of shortcomings.
Osha S.