CS

C S. 2 years ago • From Google

Rating

Bad

Reception staff ask about symptoms loudly in waiting room

A member of the reception team creates a stressful and uncomfortable atmosphere during interactions at this surgery. They ask about the nature of medical concerns in a way that lacks privacy, and become more insistent when patients are hesitant to share details. There are concerns that decisions made regarding prescriptions have had significant impacts on physical wellbeing, work capacity, and mental health. This approach feels unprofessional and raises questions about patient safety and welfare. A formal complaint is being considered following a recent visit by a family member.

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