Crawcrook Medical Centre

The diagnostic accuracy at this practice has been consistently problematic. We attended with our young child presenting with symptoms that appeared characteristic of a specific viral condition, yet..

I have been experiencing ongoing health issues for several weeks without receiving adequate support or treatment. I am very dissatisfied with the care I have received and feel the service has fallen..

That's really disappointing to say the least.

The initial healthcare professional provided excellent care, however the subsequent appointment resulted in a significant bruise.

I attended an appointment earlier this week and was initially assessed by a nurse, followed by a doctor. I was told there was nothing concerning on my chest and no signs of infection at that time...

I was very disappointed with the level of care and attention provided. When I contacted the practice this morning to request an appointment with the nursing team, I was unable to secure one for..

The building layout presents significant accessibility challenges. The reception area requires substantial improvements and reorganisation. The facility appears to have structural issues, with the..

It is difficult to reach the practice by telephone as calls often go unanswered, leaving callers waiting in a queue. Even when positioned first in the queue, wait times can extend beyond 30 minutes..

It is frustrating to attempt contacting the practice by telephone about medication requests, as calls are frequently disconnected after waiting in a lengthy queue, requiring the process to begin..

It is extremely difficult to obtain an appointment with a healthcare provider at this practice.

Extremely disappointing experience when attempting to book an appointment. The receptionist indicated that my concern did not meet the urgency criteria for scheduling. I found this response..

I contacted the practice this morning to inquire about the status of my repeat prescription, which has not yet been collected from the pharmacy. The automated message indicated that I was unable to..

I have been a patient at this practice for a considerable time and have consistently had positive interactions with all members of the team. The telephone system has become more efficient in recent..

I would give this practice the lowest possible rating based on my recent experience. I submitted a repeat prescription request through the designated box approximately a week ago, but it was not..

Experiencing significant difficulty reaching the practice by telephone - very poor service quality.

The medical staff at this practice were not helpful and did not provide the level of service I expected.

I have been a patient at this practice for many decades and have consistently had a positive experience. Booking appointments has never been difficult, and I have always found the team to be..

I have been attending this medical centre throughout my adult years and have noticed a significant decline in its standards. Securing appointments has become increasingly difficult. When an..

I had a minor cut that was bleeding heavily, so I attended the centre around mid-afternoon hoping to receive a quick dressing. The reception area appeared quiet, and I asked if someone could briefly..

I had a deeply frustrating experience with the care provided for my young child over several months. My child experienced a persistent cough lasting around five months, and despite making multiple..