Malvern Health Centre

The entire team, including reception staff, clinicians, and nursing professionals, have provided outstanding care over the past two years. Whenever appointments have been necessary, I have been able..

The phone manner was disappointing. It felt as though I was an inconvenience rather than someone seeking care. I'm concerned that there appear to be multiple comments about the attitude and empathy..

I attempted to contact the practice on multiple occasions this morning, positioning myself ready to call as soon as the lines opened. However, I was immediately met with a message indicating high..

Obtaining prescriptions from this practice has proven to be a challenging experience. The service fell short of expectations, with staff citing technical difficulties as a reason for delays. It..

This health centre is extremely difficult to get an appointment with. On every occasion I have attempted to book, I have been unsuccessful.

Parking facilities are excellent and spacious. The staff are satisfactory. However, waiting times are problematic, as appointment schedules do not appear to be maintained reliably. Appointment..

Accessing appointments at this practice is challenging. I was unable to secure a timely slot and subsequently attended a minor injuries unit, where I was referred to the emergency department for a..

Submitted a request for repeat medication through the letter box at reception. When I called to check on the status, I was informed that it hadn't been ordered yet. The receptionist assured me it..

I had to make numerous phone calls just to reach someone for a conversation. The service quality appears to have declined significantly, to the point where it feels like a substantial change from..

It saddens me greatly, having attended this practice for over 43 years, to report that it has undergone a significant decline. The demeanour and approach of a substantial portion of the staff..

Had an appointment here recently for the first time and the two receptionists were warm, friendly and helpful - just as receptionists should be!

The telephone response service experiences significant delays, with callers typically waiting around an hour to speak with someone. One caller waited approximately twenty-five minutes. Additionally,..

I am genuinely grateful to the entire team at this practice for the professional and thoughtful care I have experienced over the past couple of years. My concerns have been addressed promptly, and..

The team demonstrates genuine dedication and maintains a compassionate approach even when managing heavy workloads and time pressures. My visits have consistently been positive, and I'm grateful for..

A very efficient operation for the vaccination appointment on Saturday morning. No queue, checked in, vaccinated and out in 2 minutes. Thank you.

I have found the service and support provided here to be very satisfactory. On both occasions when I have submitted an online consultation request, I was able to see a clinician on the same day and..

I would like to express my appreciation to the administrative team and the receptionist at the local health centre who provided assistance during my visit today. The receptionist was very..

The clinical staff at this practice are excellent and demonstrate strong expertise. I have been a patient here for a considerable time, and my sole concern relates to the appointment system and the..

I have nothing but praise for the centre. I was seen promptly, the clinician was excellent, the reception staff were very friendly and efficient, the follow-up care was seamless, and the parking and..

Extremely poor service. My blood pressure medication is consistently not sent to the pharmacy promptly. I have once again today found myself without medication, which means my condition will likely..