Southcoates Medical Centre
MH
Matthew H. one year ago • From Google
Bad
Seven months ago I had no complaints, but the practice has become increasingly frustrating. Getting an appointment is difficult, and sorting out medication issues is problematic. The reception staff can come across as dismissive and condescending. There also appear to be basic administrative errors—I was issued with a quantity of tablets that doesn't align with the prescribed dosage for the stated duration. The phone lines are frequently unobtainable, though calling an alternative number sometimes works. The service has noticeably declined since management changes were implemented. Additionally, correspondence from the hospital doesn't seem to be properly reviewed or actioned, requiring me to follow up repeatedly. I've even had to contact the hospital myself to obtain copies of letters that were supposedly received, only to be told later that the practice does have them but hasn't processed them. It's unclear why these communications aren't being handled appropriately.
Angela F.