Farrow Medical Centre
SA
Shazia A. 4 years ago • From Google
Bad
The reception staff used to be particularly pleasant and courteous with patients. The current team seems less friendly and appears to lack the same communication skills. I needed a prescription item that was already set up for regular refills to be increased in quantity due to the small bottle size. When I called to request this, the receptionist informed me that this couldn't be handled over the phone and that I would need to visit the centre in person. Given my long-standing relationship with the practice and my circumstances, I had previously found it convenient to handle such requests by telephone, and the previous staff would typically process these promptly. The current approach requires an in-person visit for any request, which seems unnecessary given that telephone lines exist for communication purposes. This was a straightforward request for an adjustment to an existing repeat prescription, not something that would require significant effort. The practice appears to have declined in quality due to changes in reception services. I believe the practice would benefit from recruiting reception staff who are properly trained and competent in their roles.
Glenn J.