Whitby Group Practice

I attended an appointment in autumn for my contraceptive injection after being told I could no longer self-administer it at home following a house move, and that I would need to receive it at the..

Hi all Would just like to say what a great practice and team the help and support I have received has been amazing through my difficult times over the last few years and to thank you all. I am sad..

Walk In Clinic Not Fit for Purpose. This is not a criticism of the medical centre or its staff, merely an observation about the operational approach which appears to have been determined by..

The surgery is quite upmarket, certainly the most elegant one I've attended. However, it can be challenging to reach when the phone lines are busy since there's no queuing system and it becomes a..

I would appreciate it if the reception staff demonstrated professionalism and helpfulness while communicating in a respectful manner without using condescending language.

In the past, it was possible to call daily at 8am to secure an appointment. The system then shifted to an online booking method, which initially seemed like a positive development offering..

The dispensary staff demonstrated a lack of attentiveness and professionalism during my interactions with them.

I have consistently had negative experiences at this practice. On nearly every visit, I feel the diagnosis provided has not been accurate. The staff have made it challenging for me to continue with..

A highly commendable healthcare facility. The entire operation, spanning from clerical personnel through to clinical care provision, demonstrates professionalism throughout. This practice serves as..

This practice has consistently provided excellent care and I consider it a fantastic facility. I'm puzzled by some of the negative feedback that appears elsewhere. It's worth remembering that..

I was disappointed with the appointment availability when I needed urgent care. Following a serious incident, I experienced significant pain but faced a considerable wait for my first available..

This practice has been extremely disappointing. My daughter had been a patient here for several years, but is no longer registered with the surgery. The level of service has been concerning, and I..

I would suggest considering an alternative practice. I have been a patient at this surgery for over ten years, and the standard of care has progressively declined. I had a disappointing experience..

The reception team at the practice is generally very helpful and does their best to find available appointments quickly. However, I had a particularly frustrating experience with one member of the..

I have found this surgery to be unhelpful and feel they are reluctant to provide appropriate medication support for mental health concerns. I worry that their lack of action may have serious..

Since my last visit, I have received improved care and have been referred to a specialist at the hospital. The clinician was excellent and is arranging for me to have a scan.

There have been no difficulties in securing appointment slots. The team members have consistently demonstrated professionalism and approachability.

This surgery feels poorly managed, with frequent occasions when staffing levels appear inadequate and patients struggle to secure appointments in a reasonable timeframe. There have been instances..

The appointment booking system appears unnecessarily complicated and difficult for older patients to navigate, and those responsible for maintaining records do not seem to be fulfilling their..

I've had a really positive experience at this general practice: The reception team are always helpful and welcoming. A special mention to a member of the reception staff, who was incredibly..