HC

Hollie C. 5 years ago • From Google

Rating

Bad

Reception staff attitude made appointment frustrating

The receptionist's manner was quite dismissive and unhelpful. After attempting to reach the practice multiple times without success, I requested to wait inside rather than in my vehicle. The response came across as curt and unwelcoming, with a comment about being occupied. When I pointed out that the waiting area wasn't particularly busy and there appeared to be several staff members available, the response remained defensive and unhelpful. Later, I overheard a conversation between staff members where a comment was made suggesting my appointment time would be extended, which felt like a deliberate consequence of the earlier exchange. The interaction left me feeling frustrated and disappointed with the level of professionalism displayed.

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