Orsett Surgery
GK
Gurprit K. one year ago • From Google
Bad
I have been struggling for a number of years at my GP practice. I experienced job loss due to mobility issues. I contacted the surgery and discussed my situation, explaining that I was unable to work and manage daily activities properly, and requested an increase in my pain medication. The clinician expressed concerns about dependency risks with my current medication. I asked if a temporary increase for a few months might be considered, but this was declined. I became frustrated and raised my voice during the conversation. My frustration stemmed from feeling that my pain and circumstances were not fully understood, and that no alternative options were being explored. On other occasions, I felt that prescription requests were not being processed promptly, which was difficult given my work commitments and location. Subsequently, I received a letter from the practice management informing me that I was no longer able to receive care at the surgery. I believe that when patients need to change practices, it often reflects issues within the practice rather than with the patient. My experience has been challenging overall. While I acknowledge that not all staff members contributed to this, some interactions felt dismissive and unhelpful.
ALONE M.