Riverview Health Centre
MB
Mark B. 9 months ago • From Google
Bad
When I first became a patient at this GP practice, I felt satisfied with the care provided. However, my experience deteriorated significantly several years ago when I began to feel that explanations for my symptoms were inadequate and dismissive. Since that time, whenever I have presented with health concerns, the standard response has typically been to attribute them to viral causes with the suggestion that nothing further can be done. This pattern has been frustrating and unhelpful. Accessing appointments has also proven problematic, as the practice frequently operates at full capacity with waiting times extending several weeks or more, which is particularly concerning when dealing with urgent health matters. My interactions with reception staff have generally been disappointing, as they often come across as unwelcoming and unhelpful rather than supportive. The one positive aspect of this practice is the nursing team, who consistently demonstrate genuine care and make genuine efforts to assist patients effectively. Unfortunately, the quality of support from the nursing staff alone is insufficient to retain my confidence in this practice. I am actively considering transferring to alternative healthcare provision and would encourage others to explore other options as well.
Theresa B.