JO

Jo O. 10 months ago • From Google

Rating

Bad

Reception staff attitude makes appointments stressful

I'm afraid I have to concur with what other reviewers have mentioned—there is a member of the reception staff who appears to fall short of the standards maintained by the rest of the practice. To be direct, their manner comes across as abrupt and unwelcoming. I find myself feeling disheartened when I encounter this person either during phone calls or at the front desk. Regardless of how courteous or composed I try to be, I struggle to have a positive interaction with them. That said, this doesn't seem to be an isolated issue with how I'm treated. While waiting to be seen, I've observed this same person interact with other patients in a similarly curt manner. It's concerning to witness the way certain individuals are spoken to, particularly those for whom English is not their first language or younger adults—which is fairly typical given the practice's location.

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