Crowhall Medical Centre

The clinical staff were satisfactory, however the other team members were problematic. There seemed to be a perception that they held themselves to a higher standard than their actual role warranted.

I have been in contact with this surgery far more frequently over the past six months than with any previous practice, and I felt compelled to express my appreciation for the clinical team. Both..

I have been with this practice for over six decades and feel it has deteriorated significantly over time. As someone who works full time, I find it challenging to secure appointments that align with..

The doctor was lovely and completed everything that needed to be addressed during the appointment. They covered all the necessary points and took time to explain things clearly.

I have consistently found the reception team to be helpful and have been able to obtain appointments when needed.

I contacted the practice anticipating a wait of several weeks for an appointment, but was pleasantly surprised to receive one on the same day. The team demonstrated a notably friendlier approach..

The demeanor displayed by the reception team comes across as rather curt and lacking in warmth for those working in a customer-facing role.

The reception team would benefit from additional customer service training. On a recent occasion when I called early in the morning to schedule an appointment, slots were unavailable within minutes...

Attempted to call today between 7:15 and 7:45, making over 60 attempts, but the phone appeared to be unavailable and calls were not being accepted. When I eventually got through, the receptionist..

Would give less if I could. I have had nothing but trouble with my experience here. What frustrated me most was being given oral medication when I had been unwell for several months and unable to..

I attended an appointment where the clinician not only addressed my medical concern but also provided reassurance by resolving an additional health query. In today's environment, it is important to..

The overall experience at this location and its associated pharmacy felt disappointing and fell short of expectations.

Called the practice today regarding my medication and the receptionist was extremely helpful, resolving the matter promptly. My prescription was prepared and available for collection.

The clinician at my practice has been excellent in their efforts to help manage my pain effectively.

Efficient service given the high volume of patients attending the practice, with staff managing well under the circumstances. Keep up the excellent work.

It's a very good medical practice. The staff members who work at reception are excellent and so pleasant, always greeting patients with a smile and good intentions. They have been tremendously..

A telephone consultation was followed by an in-person visit at the practice, where I was seen promptly in a calm environment.

Unwilling to dispense my respiratory medication until I have a consultation with the respiratory specialist nurse. The next available appointment is more than a month away and the receptionist on..

I have struggled to identify any positive aspects of this practice. Obtaining timely appointments has proven very difficult, as standard booking calls result in appointments being offered several..

My first time attending an appointment at this practice, and I felt genuinely comfortable and at ease throughout. The healthcare professional was excellent, taking time to explain things clearly..