Park View Surgery

This surgery has significant issues. The reception staff came across as unwelcoming, particularly one member who seemed to lack proper phone etiquette. Getting through to the practice is extremely..

I've been a patient at this practice for many years, primarily because of its convenient location for me. While I've heard various comments from others about their experiences, and I did encounter..

Poor experience overall. I have attended multiple appointments regarding various health concerns. I felt that referral requests were not being granted. The approach has been to increase medication..

Disappointing experience with the service provided by front desk and administrative personnel, who displayed a lack of compassion and an unhelpful demeanor. We were initially asked to pay a fee for..

Having recently relocated and attempted to register with this surgery, which required approximately five weeks to complete, I contacted the practice to discuss my inability to attend an in-person..

The reception team could benefit from improved customer service training. Following a telephone consultation, I was advised to contact reception to schedule some routine tests. The phone line..

Compassionate care, exceptional service. Cannot thank the team enough - reception and care coordination staff are all very friendly and professional. Appointment waiting times are reasonable and..

I have been attending this surgery for two decades, but while accessing appointments has historically been challenging, the current situation feels significantly worse. The practice maintains..

I am disappointed by the changes that have occurred at this practice, which I previously regarded positively. During a recent visit, a clinical measurement was taken in the waiting area while..

Not particularly satisfied with the situation as public transport options to the location have become limited, making it difficult to access without personal transport or the ability to walk...

The receptionist's manner was unwelcoming and she appeared to make judgments about whether a medical consultation was necessary. Additionally, the doctors seemed reluctant to make specialist..

I had a very negative experience with this practice across all aspects of my care.

I would rate this practice exceptionally highly if it were possible to go beyond the standard scale. While I acknowledge that frontline staff can sometimes appear challenging, they are frequently..

Attempting to call at 8am results in frequent disconnections or extended periods on hold. When contact is established, receptionists appear to make clinical judgments rather than simply booking..

Disappointing experience at this practice with extended wait times. Encountered recurring difficulties regarding prescription management and booking appointments. Staff were not particularly helpful.

Unfortunately, this practice has not met expectations. There has been a noticeable decline in standards following a previous departure. My overall experience has been disappointing. While I..

Had a recent appointment that was arranged very quickly, which was wonderful. The reception staff, clinical support team, and nursing staff all provided excellent service. Arrangements for ongoing..

This practice feels somewhat outdated compared to other healthcare facilities I've visited recently. Other medical providers have returned to more welcoming practices, such as offering appointment..

A four-day wait was required to obtain a telephone consultation. This felt like an inadequate timeframe.

I would strongly advise caution. I had been attending this practice for many years. When I contacted them regarding back difficulties, I was directed towards physiotherapy without being offered a..