DB

Darryll B. 4 years ago • From Google

Rating

Bad

Reception staff attitude needs improvement

The clinical staff member provided good care, however, the reception team fell short of expectations. The practice management appeared dismissive during a conversation about service delays regarding form processing. When raising concerns about the extended timeframe, the interaction felt confrontational, with the tone suggesting blame was being directed at me rather than acknowledging the issue. I have been following up on the status of the form repeatedly over the past few weeks without resolution.

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