Bermondsey Spa Medical Centre
AA
Akhlema A. one year ago • From Google
Bad
I have never encountered such discourteous and unprofessional conduct from reception staff as I have experienced on multiple occasions. This is not an isolated incident, but rather a pattern of poor interactions. The reception experience has been consistently disappointing, with a notable lack of basic customer service standards that one would expect from a medical practice's front desk. The clinical staff are excellent, and I have had no concerns with them whatsoever. However, the reception experience significantly detracts from the overall visit. When patients contact their doctor, they are typically seeking assistance and support, yet instead encounter an unwelcoming atmosphere and apparent indifference to their needs. It appears that vulnerable patients, who are understandably focused on accessing medical care, are met with dismissiveness rather than understanding. If there is such reluctance to engage positively with patients, it raises questions about the suitability of the role. There are undoubtedly individuals with stronger interpersonal and customer service abilities who would be better suited to representing the practice at reception. Patients should be afforded respectful and compassionate treatment as a fundamental expectation. The practice management should give serious consideration to the standards of patient interaction at the front desk, as the current experience falls short of what patients are entitled to receive.
Aadil K.