Aurora Medcare
AO
Afia O. one year ago • From Google
Bad
I relocated to this area approximately a year and a half ago. I was previously registered with a surgery in the Ilford area, which I found to be excellent. The transition was difficult as I had to deregister myself and my family when we moved to the Barking Riverside area. The reception staff, clinical staff, and healthcare assistants at my previous practice were all very helpful. My experience at my current practice has been quite different. My initial appointment was disappointing. I have had several interactions with reception staff—some have been pleasant, while others have lacked professionalism and understanding. This morning, I had a particularly frustrating encounter with a receptionist who seemed unhelpful and dismissive of my concerns. However, I have also experienced excellent support from another member of the reception team who helped arrange an emergency appointment and ensured my medication was processed promptly after identifying that my health needed urgent attention. Unfortunately, I did not get this staff member's name. During a recent phone call, a receptionist made comments suggesting that my concerns about my health were not a priority for the practice, which I found upsetting and unhelpful. This attitude added to my stress rather than alleviating it. The inconsistency in service quality is concerning, and it has made me hesitant about seeking care, as I worry about the standard of treatment I might receive. Looking at other patient feedback, it appears these issues may be recurring. Staff at a medical practice should be supportive and compassionate, yet some interactions have felt dismissive of patient concerns. The practice management would benefit from addressing these service standards.
L F.