DD

Daniel D. 2 years ago • From Google

Rating

Bad

Reception staff blamed patients for their mistakes

I registered at this GP practice when I moved to the area for university, and my experience has been very disappointing. There have been ongoing issues with prescription processing delays, and I found the reception team unhelpful when trying to resolve problems, with responsibility seeming to be deflected rather than addressed. About a month ago, I received a letter indicating I was outside their catchment area and would be deregistered. I contacted them to clarify that I lived locally, and they assured me I would remain registered. I submitted a prescription request a week ago and attended the pharmacy today to collect it, but nothing had been dispensed. When I called the practice to follow up, I was told I was no longer registered with them. This came as a shock given the previous conversation, and the situation has created significant complications for me given my ongoing medication needs. I feel the practice's communication has been unreliable, and I would recommend looking elsewhere for your healthcare needs.

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