Harraton Surgery
DC
Denyse C. 3 years ago • From Google
Bad
The overall quality of this practice has noticeably deteriorated over recent years. The clinical team themselves are competent, however accessing them proves challenging due to unhelpful and dismissive behaviour from the front desk staff. I remain without results from a routine test a week on, and cannot be seen by a clinician until these arrive. My next available appointment is not for a fortnight. Patients experiencing acute and worsening symptoms should not face such extended waits, and administrative staff should not be positioned as gatekeepers to determine clinical urgency. When attempting to contact the surgery, I waited in the phone queue for nearly an hour without response. I eventually drove to the location at 4pm to verify the practice was operational. Despite two reception staff being present and no doctor in the building, the phones went unanswered despite patients in the waiting area. The practice demonstrates a fundamental lack of consideration for the needs of registered patients seeking care. I am actively seeking alternative provision elsewhere.
7sprinter 7.