Bransholme Centre
Dione B. one year ago • From Google
Bad
Reception staff blocked access to urgent appointments
I would caution against attending this practice based on my recent experience. My partner required testing for a serious health concern and encountered significant difficulties accessing appointments. The receptionist appeared unwilling to review relevant medical information on the system and suggested that the case was not urgent enough to warrant a timely appointment, recommending a month-long wait instead. Over two consecutive days, I called at opening time and was told all available slots had been filled within minutes, yet an appointment was subsequently offered for several weeks ahead. This inconsistency was frustrating and raised concerns about appointment availability and how cases are being prioritised. While I found the nursing and clinical staff to be professional and helpful, the barriers to accessing care through reception made the overall experience problematic. I would have appreciated more flexibility and responsiveness when dealing with a potentially serious medical matter.
The waiting times were quite lengthy, and it seemed that younger patients could have been prioritised ahead of older individuals. There were several young children present who appeared to need..
Bransholme Centre
gail Y.
Outstanding experience. I was happy to wait for my appointment to see the helpful team.
Bransholme Centre
Darryl S.
I would prefer to use private healthcare instead, as I find the NHS experience unsatisfactory. The waiting times are excessively long, often exceeding several hours. There appear to be insufficient..
Bransholme Centre
JU S.
It takes a little while, but you get what you need! Solid professional care.
Bransholme Centre
Gemma F.
Urban medical centre I recently visited both the city centre and suburban locations for separate health concerns. I made an error reading my appointment time and arrived ten minutes late. The..
Bransholme Centre
x P.
The healthcare professional appeared to lack sufficient expertise, conducting the examination in a formulaic manner and relying on image searches to reach a conclusion that proved inaccurate. A..
Bransholme Centre
Elisha R.
The staff have been really nice and friendly, and I have never had any issues. There was some uncertainty when another surgery became involved, but things have since stabilised. All the surgeries..
Bransholme Centre
Stephen D.
Outstanding experience throughout my visit, with consistently helpful and professional service from everyone on the team.
Bransholme Centre
Karen D.
The team provided excellent service and the receptionist was particularly pleasant and helpful.
Bransholme Centre
lynn m.
Attended the podiatry clinic this morning and was seen by a member of the clinical team. I received excellent care from this dedicated and attentive practitioner. I had been quite concerned about my..
Bransholme Centre
Jim A.
I had a disappointing experience during my visit. I arrived for my scheduled appointment but experienced a significant delay in being seen. I noticed that several patients who arrived after me were..
Bransholme Centre
Khanz K.
The team here are welcoming and approachable, and the location is convenient with nearby retail facilities and ample complimentary parking for both visitors and employees.
Bransholme Centre
Kieran S.
Not a worthwhile use of my time
Bransholme Centre
Mike C.
Excellent service from the reception team, the triage assessment, the clinical practitioner and the imaging specialist following an injury to my wrist. It would have been a five-star experience..
Bransholme Centre
Alice S.
The shopping centre offers excellent facilities for all your retail requirements with a wide variety of stores stocking numerous different products ranging from hot food to frozen goods, cards,..
Bransholme Centre
Hully G.
I have been a patient at this practice for several years. Initially, the service was satisfactory, but my experience has deteriorated significantly. Obtaining an appointment with my usual clinician..
Bransholme Centre
Sarah K.
Attended the surgery during an afternoon time slot when the waiting area appeared relatively quiet, yet was informed of a substantial waiting time for an appointment.
Bransholme Centre
Robyn T.
The facility was quite busy with a wait of just over 4 hours, though I was seen, received imaging, and obtained treatment during that time for my foot injury. The refreshment options are limited to..
Bransholme Centre
Ann A.
I was attended to within a reasonable timeframe without excessive waiting, and the staff members were pleasant and responsive to my needs.
Bransholme Centre
Dani F.
Excellent care was provided to my child following a referral to the hospital, which led to an inpatient stay. The clinical team demonstrated exceptional compassion and thoughtfulness throughout...
Bransholme Centre
karl b.