Bransholme Centre
Dione B. one year ago • From Google
Bad
Reception staff blocked access to urgent appointments
I would caution against attending this practice based on my recent experience. My partner required testing for a serious health concern and encountered significant difficulties accessing appointments. The receptionist appeared unwilling to review relevant medical information on the system and suggested that the case was not urgent enough to warrant a timely appointment, recommending a month-long wait instead. Over two consecutive days, I called at opening time and was told all available slots had been filled within minutes, yet an appointment was subsequently offered for several weeks ahead. This inconsistency was frustrating and raised concerns about appointment availability and how cases are being prioritised. While I found the nursing and clinical staff to be professional and helpful, the barriers to accessing care through reception made the overall experience problematic. I would have appreciated more flexibility and responsiveness when dealing with a potentially serious medical matter.
I couldn't be more satisfied with the care I've received from the urgent injuries service. Both of my children have attended on a couple of occasions for head-related injuries from school incidents..
Bransholme Centre
Raymond O.
I received welcoming and courteous assistance during my visit.
Bransholme Centre
Hannah G.
I'm very pleased with the care I received and found the team to be genuinely friendly. I've consistently been attended to within a reasonable timeframe. In my view, those with genuine medical..
Bransholme Centre
Steve S.
The staff were pleasant and the waiting time was acceptable, however there are accessibility concerns with the building layout. An elderly patient with mobility aids would struggle with the stairs..
Bransholme Centre
Gillian D.
We attended an appointment this afternoon with my granddaughter for a health concern that needed checking. We saw a paediatrician who was absolutely wonderful - their manner was caring and..
Bransholme Centre
Susan F.
I attended this centre for treatment and despite experiencing a lengthy wait to receive antibiotics for my infection, I felt it was worthwhile as my usual practice had shown little concern for my..
Bransholme Centre
Kris B.
The waiting time was extremely frustrating, with a lengthy delay before being seen. It was disappointing to observe that some patients who arrived after I had already been waiting for an extended..
Bransholme Centre
Adam W.
I have been waiting considerably longer than expected, with the appointment schedule appearing quite backed up. The pace of consultations seems slow relative to the number of people in the waiting..
Bransholme Centre
Di D.
I recognise that the NHS faces significant pressures and staff work hard to support patients, however I was disappointed with my experience during my recent visit. I had been experiencing symptoms..
Bransholme Centre
dione b.
I would caution against attending this practice based on my recent experience. My partner required testing for a serious health concern and encountered significant difficulties accessing..
Bransholme Centre
R W.
I had not shared feedback publicly previously, but I felt compelled to do so given my positive experience at this practice. Upon arrival with a physical injury, I underwent appropriate health..
Bransholme Centre
Cam C.
Would rate lower if possible, as I experienced an exceptionally long wait of over three hours for a routine appointment.
Bransholme Centre
Khanz K.
The team here are welcoming and approachable, and the location is convenient with nearby retail facilities and ample complimentary parking for both visitors and employees.
Bransholme Centre
Elisha R.
The staff have been really nice and friendly, and I have never had any issues. There was some uncertainty when another surgery became involved, but things have since stabilised. All the surgeries..
Bransholme Centre
vicky j.
The service experience was extremely disappointing. Upon arrival, I was informed the wait would be approximately two to three hours and advised to wait outside. After significantly longer than..
Bransholme Centre
Geoffrey W.
The shopping centre was quite bustling with people doing their festive shopping. The venue was decorated with seasonal decorations and festive music was playing throughout to mark the upcoming..
Bransholme Centre
Steve H.
The reception area layout presents a significant privacy concern. Currently, every patient checking in can be clearly heard throughout the waiting room, which feels uncomfortable. I considered..
Bransholme Centre
Derek M.
I have been visiting this pharmacy for approximately six months and have had a consistently positive experience. My prescriptions are always prepared promptly, with a text notification sent when..
Bransholme Centre
Rebecca M.
I have visited twice this week with my children and found the service and staff to be excellent. From the security personnel to the reception team, everyone went above and beyond. My child was made..
Bransholme Centre
Emma T.
Avoid this GP practice. The service at this health centre has been disappointing. A family member has been attempting to secure an appointment for approximately a month without success. Despite..
Bransholme Centre
Zoe S.