Kinson Road Medical Centre
Lolly.1010 L. one year ago • From Google
Bad
Reception staff blocked appointment requests without listening
I wish I could leave zero stars because even one star feels too generous! The reception staff seem to believe they hold a position of authority above the clinical team! These staff members came across as discourteous and dismissive, appearing unfamiliar with proper procedures! Today I attempted to arrange an appointment for my husband to see a doctor as he has been experiencing significant discomfort in his back and legs that has become quite debilitating! However, instead of a straightforward appointment process as my husband requested, I was informed that a referral to physiotherapy would be arranged instead...when in reality there may be more complexity to his situation than that! It was my husband's preference to consult with a doctor, as he understands his own body best and hasn't had a medical consultation for several years! He felt dismissed and as though his request was not taken seriously. The reception staff displayed an unhelpful attitude and appeared to be making their own clinical judgements! There seems little point in seeing a doctor when the reception team apparently have all the answers! And the situation didn't end there. I was also dismissed and given information that proved to be inaccurate! Unfortunately the receptionist did not handle the situation competently or provide reliable guidance. I needed a repeat prescription for my medication and was assured it would be sent to my local pharmacy and that I would definitely receive it the same day, which unfortunately did not happen! Anyone familiar with this particular medication knows it requires careful management as abrupt cessation can cause withdrawal effects! I experienced withdrawal symptoms as my prescription remained unsigned by the doctor despite being needed urgently, as my supply had run out! I did not receive my prescription and went over 24 hours without my medication, experiencing withdrawal symptoms throughout the night and feeling extremely unwell. The practice really needs to improve their processes before a serious situation occurs, and the staff would benefit from training in professional communication, empathy and compassion! Disappointing
I have consistently found this surgery to be impressive. However, I recently experienced a concerning health situation where I contacted the surgery to describe my symptoms. The receptionist assured..
Kinson Road Medical Centre
Daniel G.
Disappointing experience, as a urine sample went missing and there appeared to be no documentation of it. We were advised we would receive a call during a specific morning window, but when that time..
Kinson Road Medical Centre
Carol T.
The team members are approachable and genuinely supportive. The clinical staff consistently make themselves available to listen to your concerns. The premises are well-maintained and hygienic...
Kinson Road Medical Centre
Paul H.
The receptionist declined to schedule an urgent appointment on two separate occasions for an ear condition I have been experiencing for approximately two months. NHS 111 have advised me to contact..
Kinson Road Medical Centre
Hayley P.
This week has presented some health challenges involving a respiratory condition and other concerns. The clinical team has demonstrated exceptional commitment to ensuring I receive comprehensive..
Kinson Road Medical Centre
Paula T.
I am really disappointed that my mum, who was trying to arrange an appointment with her GP, was told by a receptionist that the appointment would be a waste of time. This receptionist was not aware..
Kinson Road Medical Centre
Marina I.
I have consistently had positive experiences at this practice. I have typically been able to obtain appointments on the same day when needed. Based on my visits, I would rate this practice as..
Kinson Road Medical Centre
Joseph D.
The clinical staff at this practice are excellent and I would rate them highly if possible. The reception team, with one exception, have been problematic. Their approach has often felt abrupt,..
Kinson Road Medical Centre
Rose-Ellen T.
This practice has been disappointing. The reception staff were unwelcoming and the clinical team came across as dismissive.
Kinson Road Medical Centre
Mabel S.
The team demonstrated politeness and professionalism. The wait was brief with minimal congestion, and the appointment was scheduled promptly.
Kinson Road Medical Centre
Isabelle V.
The reception staff have consistently demonstrated helpfulness and friendliness. The clinical team have generally been supportive, though there was one occasion involving a procedure that did not..
Kinson Road Medical Centre
Clare S.
I am quite dissatisfied with this medical centre because I feel I have not received the support I needed regarding an important letter that is crucial for a serious personal matter. The areas of..
Kinson Road Medical Centre
Dean L.
Once again, a disappointing experience with this practice. I submitted a request through the online consultation system regarding significant ear pain. The response directed me to visit a pharmacy..
Kinson Road Medical Centre
Angela H.
I have been a patient at this surgery for almost 8 years and have consistently found them to be very supportive until yesterday, when I experienced an extremely disappointing encounter. The..
Kinson Road Medical Centre
Lolly.1010 L.
I wish I could leave zero stars because even one star feels too generous! The reception staff seem to believe they hold a position of authority above the clinical team! These staff members came..
Kinson Road Medical Centre
Lisa G.
If I could leave no stars I would. The clinical staff are fantastic if you can get past the unwelcoming reception experience. I called to request a repeat prescription as I had done previously, and..
Kinson Road Medical Centre
Darren S.
The team and care provided have been excellent. They consistently demonstrate a friendly and professional manner. I have no complaints whatsoever.
Kinson Road Medical Centre
Lavinia C.
I recently attempted to book an appointment and found the experience frustrating. The receptionist who handled my call came across as curt and raised her voice during our conversation. When I asked..
Kinson Road Medical Centre
Pam H.
Had a pleasant appointment that started promptly. The reception team were welcoming and the clinical staff were friendly. The facilities were well-maintained.
Kinson Road Medical Centre
Banana C.
A phone number has been added to my son's medical records that neither my husband nor I recognise or have ever used. This has caused us to miss an important call from the practice. I would like to..
Kinson Road Medical Centre
mrs c.