Clifton Court Medical Practice
JB
Jean B. 12 years ago • From Google
Bad
Called ahead to inquire about registering and whether the practice could see our child who was unwell. We were informed this would be possible and that a clinician would contact us within half an hour to discuss our infant's condition. We were advised to bring our child in immediately for assessment. After preparing our child, we attended the practice. Upon arrival, the receptionist expressed concern about us bringing our child without completing registration first, despite our explanation that we intended to complete the registration process following the clinical assessment. We understood that emergency cases could be seen prior to formal registration. The receptionist spent approximately half an hour reiterating this concern and asking us to understand their perspective, while our child's respiratory symptoms continued to deteriorate. Eventually, we left without our child being assessed. We subsequently contacted our usual practice and our child was seen within an hour, after which she was admitted to hospital. We feel that had the practice not wished to provide emergency care, this should have been communicated clearly during the initial phone call rather than resulting in a significant delay to necessary treatment. We intend to raise a formal complaint regarding this experience.
Corrie M.