QA

Qasem A. one year ago • From Google

Rating

Bad

Reception staff booked appointment with wrong person

I attended a blood test appointment for my young child at the local surgery. The appointment was conducted by a staff member who I felt was not appropriately trained for the role and displayed a dismissive manner. I was concerned that adult-sized equipment was used rather than paediatric alternatives, and my child experienced bruising to both arms during multiple attempts. My child became distressed during the procedure. The staff member indicated that a larger volume of blood was required than I felt was appropriate for a young child's appointment. Due to my concerns about the experience, we subsequently arranged for the procedure to be repeated at the hospital instead. I have been a patient at this surgery for a couple of years and have found some of the clinical staff to be competent. I would suggest that the practice management consider reviewing their procedures and staff training standards to ensure a better experience for families attending appointments.

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