Tudor House Medical Practice
John M. 2 years ago • From Google
Bad
Reception staff cancelled appointment while patient waited inside
Most times there's a wait of around 10 minutes before being seen, yet arriving a couple of minutes late results in immediate cancellation. I made a considerable effort to get to my appointment, arriving out of breath after a lengthy journey, and waited respectfully while the receptionist completed a phone call. Another receptionist appeared to be occupied elsewhere. After waiting several minutes for attention, I received a text notification that my appointment had been cancelled despite already being present in the waiting area. With no other patients there, I felt frustrated and considered responding to the situation, though the receptionists offered explanations attributing responsibility to me. I chose to leave without further discussion. Given my own experience working within the NHS and understanding the importance of demonstrating care and compassion toward patients, I found the reception experience fell significantly short of these standards. This was disappointing.
The entire team demonstrated politeness and professionalism throughout. It was a pleasant and welcoming experience.
Tudor House Medical Practice
Old M.
I have no complaints about the medical professionals or the procedures in place at this practice.
Tudor House Medical Practice
Jessica (.
Really kind service from the clinical staff. I must say the best service and practice I found in the area! I visited on a recent occasion and I received a completely different service from a senior..
Tudor House Medical Practice
Sharp (.
I had a very negative experience in 2015 when I became pregnant with my son. The initial healthcare provider decided to completely discontinue my depression medication without offering an..
Tudor House Medical Practice
OG R.
The appointment booking process for urgent consultations is frustratingly time-consuming, requiring an extensive wait on the phone. This system requires significant improvement to provide a more..
Tudor House Medical Practice
nicola d.
Outstanding medical professionals, extremely supportive front desk staff.
Tudor House Medical Practice
Sue B.
A wonderful, friendly family-oriented practice. The reception team are exceptionally helpful and accommodating. I have been a patient at this surgery for 25 years and have recently been seen by a..
Tudor House Medical Practice
Cherie M.
The practice is reliable for prescription refills. However, the clinical staff can be inconsistent in quality. I've become reluctant to attend appointments following a previous visit where I felt my..
Tudor House Medical Practice
Sara D.
This is by far the best doctors surgery. My partner and children are all registered here and receive fantastic care. My extended family have also switched to this practice and have no regrets. The..
Tudor House Medical Practice
Craig W.
A truly excellent practice! The entire team demonstrates genuine friendliness and helpfulness, always willing to go the extra mile. They take time to hear what patients have to say and collaborate..
Tudor House Medical Practice
Ziri R.
I have no complaints about my general practice and its staff. They consistently demonstrate helpfulness and professionalism. I'm very grateful for the service provided.
Tudor House Medical Practice
Jane T.
Excellent healthcare facility. The care and support I received during a period of illness exceeded my expectations and was truly outstanding.
Tudor House Medical Practice
Michael I.
Unable to leave a rating below one star. Experienced difficulties attempting to register myself and my children, as I was informed that adolescent family members would require identification and..
Tudor House Medical Practice
Steve B.
While most individuals tend to share feedback about a medical centre only when there are issues to report, I believe it's valuable to acknowledge that this practice delivers an excellent service..
Tudor House Medical Practice
John M.
Most times there's a wait of around 10 minutes before being seen, yet arriving a couple of minutes late results in immediate cancellation. I made a considerable effort to get to my appointment,..
Tudor House Medical Practice
Sally M.
I have been a patient at this practice since the 1970s, when it was run by the previous generation of practitioners. My family and I have consistently received excellent care throughout our time as..
Tudor House Medical Practice
sarshar a.
The reception staff could be more welcoming. During wet weather, patients were required to wait outside even though covered shelter was available, which seemed unnecessary. There appeared to be..
Tudor House Medical Practice
Florian W.
Switching to a different practice. The office has been having difficulties managing my repeat prescription requests for quite some time now. Once again, my recent prescription order was not..
Tudor House Medical Practice
Danny G.
The reception team are pleasant and welcoming, however the process for booking appointments feels cumbersome and inefficient. The consultations themselves have often been disappointing, with limited..
Tudor House Medical Practice
Gill H.
I have nothing but praise for the medical professionals at this practice. If you call early enough you can see the practitioner of your choice. Appointments are consistently available on the same..
Tudor House Medical Practice
Kaz H.