Winterton Medical Practice
ID
It's D. 2 years ago • From Google
Bad
Disappointing experience with the reception team, who I found unhelpful. The practice feels outdated in its systems and processes. There is a particular staff member with a distinctive manner who has been there for a considerable time. I had been a patient for approximately 13 years until last November, when I needed to temporarily relocate to stay with family some distance away. I have a repeat prescription and left a message on the automated repeat prescription system in late December. I attended a pharmacy in my temporary area to register for my medication, which should have been transferred automatically from my usual practice pharmacy. On my first attempt, my medication was still held at the original location, which seemed reasonable given potential communication delays. On the second occasion, the pharmacy indicated they were nominated to receive prescriptions, so I should have received it there, but no prescription had been issued. I contacted the practice to clarify the situation. The receptionist initially stated they did not nominate other pharmacies, despite the pharmacy name appearing on my physical prescription. She then mentioned receiving my message from late December, though the pharmacy had no record of anything beyond several months prior. She subsequently insisted a form was required from the pharmacy before they could release the prescription. The pharmacy staff had no understanding of what form was being referenced. At this point, I had been without my medication for three weeks and had paid for two months via direct debit. I have since registered with a practice in my current area. They sent me a text this morning confirming my prescription was ready, and I collected it within four hours. My previous practice typically requires five days, despite the pharmacy being located within the same building. I feel the reception staff handling could have been significantly better.
dave d.