CC

Charlie C. 9 months ago • From Google

Rating

Average

Reception staff could be more consistent with knowledge

I would greatly appreciate it if the exceptionally supportive and approachable member of the reception team could share their extensive knowledge and excellent patient rapport with their colleagues. This individual is clearly a valued asset to the practice and their approach makes a real difference. Regrettably, my interactions have been noticeably different when other reception staff have been on duty. It would be beneficial if management could provide additional support and training to help all reception team members develop their skills further, so that patients receive consistent service and have their questions answered with confidence regardless of who is at the desk.

Glenlyn Medical Centre

9 months ago

Hi Charlie, It would be lovely if you could remember the name of the lady concerned so that I might praise her in person. I will take on board what you've written and see how we can improve your overall experience Joe

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