Laurbel Surgery
Gail S. 2 years ago • From Google
Average
Reception staff could be more helpful on calls
The clinical staff member appears to be very competent. However, there have been some recent concerns with one of the reception team members, who does not always seem particularly accommodating and occasionally appears to be laughing during phone conversations. It is unclear whether there has been a misunderstanding or if there are other factors at play. When calling about test results a couple of weeks ago, this same team member arranged a telephone consultation with the clinical staff member. Typically these are scheduled for the same day, but on this occasion the appointment was arranged without a specific date, with only a mention that the call would come through on Friday. When Friday passed without contact, a follow-up call revealed the appointment had actually been scheduled for the following week. These appear to be administrative oversights that raised some questions at the time. The matter has since been resolved.
The staff demonstrated politeness and a willingness to assist with my needs.
Laurbel Surgery
Eilish M.
The staff demonstrated excellent politeness throughout my visit, with particularly notable professionalism and kindness shown by the nursing team member I saw. They provided thorough information and..
Laurbel Surgery
Victoria P.
Excellent team members who respond promptly to telephone enquiries, reminiscent of how medical practices operated in earlier times.
Laurbel Surgery
anne r.
I'm in my sixties and manage several ongoing health concerns, and the practice handles them exceptionally well. The team are wonderful, I'm always able to reach someone by phone and can typically be..
Laurbel Surgery
Gail S.
The clinical staff member appears to be very competent. However, there have been some recent concerns with one of the reception team members, who does not always seem particularly accommodating and..
Laurbel Surgery
Keith W.
I have been a patient at this practice since its opening and have found it to be an excellent facility that operates very efficiently. The clinical and administrative teams have consistently..
Laurbel Surgery
Jo J.
The staff here are wonderfully courteous and supportive. It's straightforward to secure an appointment at a suitable time, and the care provided is fitting for my needs. The clinicians are keen to..
Laurbel Surgery
Patsy D.
This is an excellent practice located on the outskirts of the city. The staff members are very welcoming and approachable. The clinicians are extremely supportive and helpful. They were able to..
Laurbel Surgery
Brian G.
The reception staff, clinical team members, and medical professionals demonstrate consistent politeness and helpfulness throughout every interaction. The practice maintains exceptionally high..
Laurbel Surgery
helen l.
I felt obliged to provide a rating to submit this review. I don't actually attend this practice and I'm relieved about that. The reception experience was quite disappointing. As a first-time..
Laurbel Surgery
Sam D.
Highly organised and streamlined
Laurbel Surgery
Trevor B.
Excellent practice with a consistently friendly and helpful approach whenever I've had reason to get in touch with the medical team.
Laurbel Surgery
Alan B.
Outstanding medical practice with a wonderful team
Laurbel Surgery
Chris I.
The team demonstrated professionalism and maintained a friendly manner throughout my visit.
Laurbel Surgery
Zainab H.