West Road Medical Centre

The reception staff appear dismissive when patients have multiple concerns to discuss, often ending calls without properly hearing them out. I called several times without getting anywhere, and it..

Excellent team and positive experience overall.

When you call to book an appointment, you end up having to describe your medical concern and the reason for your visit to the reception staff. The reception team then determines whether you'll..

Extremely poor service experience. Unable to reach the practice by phone. Spent an extended period on hold before giving up to write this review.

Made the switch from my previous practice to my current one, and it's genuinely been one of the best choices I've made. The appointment system works well, the service is dependable, and I have..

The healthcare assistant at my appointment was lovely and very helpful!

I have been attending this practice for more than 15 years and have consistently had no complaints to make. The team members have always been excellent, and I am very satisfied with the care provided.

I have been a patient at this practice for over five decades, and throughout that time the various staff members have consistently provided excellent care. There are two receptionists in particular..

Absolutely a waste of time. Unless you call at the earliest opportunity, you cannot secure an appointment, even for a young child. The experience was disappointing and the reception staff appeared..

The experience was disappointing, with extended wait times and a lack of attentiveness to my needs.

The appointment availability at this practice has been disappointing, with most enquiries resulting in a recommendation to attend the walk-in centre instead. This is a significant step down from my..

I attended to register as a new patient today and had an excellent experience. Despite having limited fluency in the language, I was met with courtesy and patience throughout the process. The..

The practice has significant issues with appointment availability and urgent care services. When requesting emergency slots, staff advise calling at the start of the day, however the telephone lines..

I would not recommend this practice to others. If you value your wellbeing, I would suggest considering an alternative GP surgery and lodging a complaint with the appropriate regulatory body. As a..

Attended an appointment regarding a respiratory concern, which was attributed to discomfort and I was advised to take a standard pain reliever. The consultation was brief, and when I requested..

Updated April 2024 - The practice now restricts appointments to addressing a single issue only. If you have additional concerns, you're required to book a separate appointment. Given that my initial..

I felt disrespected by this practice throughout my time as a patient, which was disappointing given that I had always conducted myself respectfully. The staff initially encouraged me to participate..

This practice has proven to be a challenging place to register with. The reception team appears reluctant to facilitate appointment bookings. Rather than consulting existing patient records, they..

It has been difficult to get through by telephone and obtaining an appointment has proven challenging. After attempting to access services for an extended period, I am considering switching to a..

It is extremely difficult to obtain an appointment at this practice. The waiting times are so lengthy that patients may experience significant delays in receiving care.