DF

Dani F. 2 years ago • From Google

Rating

Excellent

Reception staff could improve their friendliness

Excellent care was provided to my child following a referral to the hospital, which led to an inpatient stay. The clinical team demonstrated exceptional compassion and thoughtfulness throughout. However, the experience was somewhat diminished by the administrative staff at the front desk, who seemed disengaged with their role. While I recognise this can be a challenging position, these staff members are often the initial interaction patients have, and the individual we dealt with came across as unwelcoming and discourteous.

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