Neasham Road Surgery

The reception staff at this practice come across as unwelcoming and dismissive. Regardless of the reason for calling, they display a consistently poor attitude that makes interactions feel unpleasant.

The reception staff were unhelpful and displayed poor customer service skills during my visit.

I was given an appointment and seen promptly when called. The healthcare professional who attended to me was very professional and provided a clear and straightforward explanation of their findings...

It can be challenging to secure an appointment at this practice. The receptionist's manner of communication could be improved, as their approach seemed somewhat abrupt.

This practice is extremely difficult to contact for booking appointments. The reception staff lack compassion when dealing with patients. The clinicians appear to have limited availability. Given..

Some members of the reception team would benefit from developing better communication skills and showing more courtesy when dealing with patients. It's important to remember that professionalism and..

I found my experience with this practice to be deeply unsatisfactory, with what felt like a lack of compassion throughout my interactions. The service quality was poor, and despite raising concerns..

I would suggest considering alternative healthcare providers if you have other options available.

I found this practice to be significantly below the standard I would expect from a GP surgery.

I have attended this practice on several occasions with family members. The reception area maintains good cleanliness and organisation, though it could benefit from ambient music and a more..

I called to discuss a health concern and requested an appointment with a GP. The receptionist suggested I visit the pharmacy to purchase an over-the-counter remedy instead. This is an ongoing issue..

This practice has fallen short of expectations. My elderly relative has not received adequate follow-up support, and the reception staff have been unhelpful and discourteous. The overall standard of..

The practice displays patient names prominently on screens in the waiting area, which raises privacy concerns. During appointments, clinicians move through consultations quickly, leaving limited..

Getting an appointment can be challenging, but the clinical staff, nursing team, and reception staff are all professional and courteous.

Disappointing experience. I felt the practice did not prioritise patient care. I attended for a blood test appointment, arrived on time, but waited considerably longer than expected before being..

The receptionists and staff members are very welcoming and supportive. The clinical team are excellent. I am very pleased to be a patient at this practice.

Took my son for his initial vaccinations and was advised to discuss a skin marking with the healthcare professional present. An appointment with the doctor was arranged for shortly after the initial..

The staff came across as dismissive and unhelpful, and the clinical team did not meet my expectations. This has been my most disappointing experience at a medical practice. I was particularly..

The experience has been quite disappointing overall. Securing appointments proves to be very challenging, and many concerns seem to be dismissed or redirected to self-referral options rather than..

Excellent practice with a wonderful team of healthcare professionals.