RD

Relebohile D. one year ago • From Google

Rating

Average

Reception staff could improve their tone

I was seen by a nursing professional for my vaccination, and she was exceptionally kind and thorough in her explanations, which helped me feel at ease throughout the appointment. However, the reception team could improve their approach. On each visit to the practice, I have noticed a somewhat unwelcoming demeanor. A particular interaction stood out when I asked about vaccine eligibility and was told in a rather blunt manner that I would need to meet certain criteria rather than simply requesting it. I felt this could have been communicated more helpfully, such as by offering to check my eligibility. Given that my circumstances were apparent, I would have appreciated a more considerate tone in how the information was conveyed.

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