ID

Isheanesu D. 2 years ago • From Google

Rating

Bad

Reception staff could listen better

I had a disappointing interaction with a member of the reception team during a recent visit. The staff member appeared dismissive and seemed more focused on ending the conversation quickly rather than properly addressing my concerns. Their approach felt rushed and unhelpful, which left me frustrated with the level of service provided. I would hope the practice could work on improving the professionalism and attentiveness of their reception staff, as this experience fell well short of what I would expect.

Seaside Medical Centre

2 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

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