SW

Stephanie W. 4 years ago • From Google

Rating

Average

Reception staff could show more understanding

A lengthy wait with my child who has complex additional needs proved challenging. The majority of staff demonstrated considerable compassion and support despite the hectic environment, though the reception team on this visit came across as rather abrupt and dismissive, and could benefit from approaching interactions with greater warmth and empathy. The care and consideration shown by all other staff members, including support personnel and other patients, was exemplary.

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