MM

Meg M. 4 years ago • From Google

Rating

Bad

Reception staff couldn't track referral progress

Getting an appointment proved to be quite challenging initially. After speaking with a clinician, a hospital referral was deemed necessary. However, the reception and administrative staff were unable to confirm whether the referral had actually been submitted. This led to multiple phone calls and visits to the practice before eventually discovering that the referral had been sent to the hospital after a considerable delay. Now I find myself needing to arrange another telephone consultation followed by an in-person visit. The reception team appeared reluctant to assist in locating an earlier appointment slot, which has left me feeling like matters are progressing in circles. I would suggest considering alternative practices.

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