ED

Eddie D. 4 years ago • From Google

Rating

Bad

Reception staff could've handled mask query better

I attended an appointment at the practice and was in the reception area when another patient arrived without a face covering. The receptionist responded in a manner I felt was quite abrupt, instructing them to put one on without first asking if there might be any particular reason they weren't wearing one. It's possible they may have had a valid exemption. I'm aware that there are legal protections for those with exemptions, and individuals are not required to provide documentation or explanation of their circumstances. While I recognise that protecting vulnerable patients is important, I felt the situation could have been handled with more consideration and sensitivity before making assumptions.

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