The Old Dairy Health Centre

I have consistently found the reception team to be welcoming and supportive. The clinical consultations have been of a high standard, with appropriate onward referrals and investigations arranged as..

The experience with this GP practice has been disappointing. Appointments cannot be arranged by telephone or in person, as the practice requires all booking requests to be submitted through an..

I have been quite frustrated with the recent changes to how the Centre handles communication. The telephone system has become difficult to navigate, with multiple menu options that often result in..

The standard of care at this surgery and within the NHS appears to have declined significantly. I recently experienced a concerning situation when I urgently needed respiratory medication due to..

As a healthcare professional who recently relocated to the UK from the United States, I registered with this practice and was seen by a clinician at the surgery. This clinician demonstrated..

Excellent experience on every visit, with courteous and supportive staff throughout. Much appreciated!

I attended an appointment today with a member of the nursing staff who was excellent and helped me feel comfortable and relaxed. The booking process was straightforward and efficient, with my call..

I found the reception team's service to be disappointing and unhelpful.

Disappointing experience overall. I waited approximately half an hour to be seen, and staff were unable to provide any indication of expected waiting time, so I decided to leave. Shortly afterwards,..

It is extremely difficult to obtain an appointment at this practice. This reflects broader challenges currently facing the NHS.

I attended the walk-in service at this practice. I have been a registered patient here for many years, even after relocating further away, due to the historically welcoming approach of the staff...

Excellent experience across all aspects. Would definitely suggest this practice to others.

Positive experience with helpful team members who are capable of assisting with various needs when given adequate time. The premises and amenities are excellent. While in-person appointments may..

I developed a respiratory infection accompanied by a persistent cough that significantly disrupted sleep for both myself and my household. Following submission of my symptoms through the online..

I have consistently received good service and all staff members have communicated clearly. It is challenging enough for GP practices to recruit personnel without facing unjustified criticism.

I am a healthcare professional who understands the demands of working within the NHS at other facilities. I find the website to be of high quality. I contacted the practice on a recent weekday and..

It is very challenging to obtain an in-person appointment. The approach tends to be one of monitoring the situation rather than taking immediate action. That said, the nursing team provides good..

The staff were unwelcoming and obtaining a referral to a specialist proved difficult, as did securing an in-person appointment with the GP due to a confusing booking system. I would recommend..

The reception staff member was unhelpful and dismissive when seeking assistance, suggesting email communication rather than providing direct support. While the clinical staff are competent,..

I have never previously submitted a review for a GP practice, but this represents the most positive experience I have encountered with the NHS. The team provided swift and courteous responses,..