Bentley Medical Practice

It's easy to give negative reviews but it's easier just to move practices. After the practice at this location was established with high standards upon its opening, it now represents one of the..

Frustrating experience with the appointment system. The phone lines operate on a restrictive schedule that makes it difficult to reach the practice before 2pm unless booking an appointment, and..

The appointment booking application appears to be unavailable or malfunctioning, and this needs to be addressed. The telephone system for scheduling appointments is inefficient, with wait times that..

The experience felt unprofessional and unwelcoming. During my appointment, the staff member was quite abrupt when I was attempting to communicate. As I tend to experience significant anxiety when..

Outstanding experience with every member of the team I've encountered. I would encourage those with lower ratings to consider how their assessments compare with other healthcare providers, both..

It would be beneficial to highlight more positive experiences. For those finding it difficult to secure face-to-face appointments, there is an online consultation option available. This digital..

Outstanding medical and administrative team; they have consistently made exceptional efforts to help me promptly whenever I have contacted them by phone or visited in person.

I have been a patient at this surgery for over a year and a half without being seen by a doctor, as all my appointments have been with practice nursing staff or nurse practitioners. The main surgery..

Unable to secure an appointment with nursing staff to have stitches removed, let alone see a doctor. Will need to remove them myself.

I switched practices hoping for an improvement in the quality of care, but unfortunately the experience has been disappointing. The service feels impersonal and it's difficult to feel valued as a..

I can't fault the service that we received today. The receptionist at the front desk was so helpful. Thank you everyone for looking out for my family member x

The team here are welcoming and it's straightforward to book an appointment.

The practice does not appear to make referrals when cases fall outside their scope of care. Additionally, there are significant difficulties reaching the surgery by telephone, and even when contact..

Incredibly frustrating experience. I received a call to attend an appointment, but upon arrival was simply advised to continue with a previous medication that had been discontinued some weeks..

I recognise that some individuals have expressed dissatisfaction with their care, however I have found no issues with the service I have experienced during my time as a patient. The clinical team,..

I would advise caution before registering with this surgery. An appointment was arranged for me through 111 following consultation with a paramedic and a doctor from that service. However, the..

The staff at this practice lack competence. When errors occur, there is no acknowledgment or apology offered. Management appears ineffective and interpersonal skills are poor.

Had a difficult experience when attempting to contact the practice. It took multiple tries and considerable waiting time to reach someone. When I finally connected with reception staff, I found them..

I have been with my previous practice for many years and after switching to this surgery a couple of months ago, I have found it to be excellent. When I have required prompt care, the service has..

I'm not sure about the other staff members at this practice, but one particular nurse practitioner stands out as the best medical professional I've encountered. They demonstrated exceptional..