ZH

Zoe H. 6 years ago • From Google

Rating

Bad

Reception staff didn't call back as promised

This practice has been disappointing. The reception team's approach to customer service needs improvement, with callback appointments scheduled after lengthy hold times but not materialising on the promised day. Face-to-face appointment booking options appear limited, and there seems to be a reluctance to acknowledge shortcomings or offer apologies when service falls short. Given my previous experience working in a similar role, I find the standard of service provided here to be below what I would expect.

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