JP

John P. one year ago • From Google

Rating

Bad

Reception staff didn't listen or take notes

I felt compelled to leave this medical practice after experiencing prolonged delays with a specialist referral over a nine-month period. What I needed was straightforward information and direction regarding private treatment options for my condition. The extended timeframe represented what I perceived as inadequate service delivery, and I found the reception team's approach frustrating—they seemed inattentive and prone to making assumptions rather than carefully listening to my concerns. While the facility itself may be physically accessible, I felt the reception staff lacked awareness and knowledge about disability-related needs, which created significant communication barriers and made managing my healthcare more challenging across all interactions with the practice.

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