The Forum Health Centre
2 years ago JR
Jeremy R. 2 years ago • From Google
Bad
I have decided to pursue legal action against this practice. The experience has been disappointing overall. The practice was satisfactory when I initially registered, but has since expanded significantly and taken on a considerably larger patient population. There has been notable staff turnover among clinical professionals. The quality of care and service has declined noticeably. I have found interactions with clinical staff to lack adequate patience and attentiveness. I have experienced ongoing difficulties with reception staff who I feel have not been receptive to my concerns. I became frustrated during interactions on two separate occasions a year apart. I was invited to attend a meeting with senior management to discuss these issues, during which I expressed regret for my behaviour. Following this meeting, I was subsequently removed from the practice's patient list, with the reason given as concerns about my conduct. At the meeting, it was mentioned that a further discussion would take place the following week, but I received no formal communication about the outcome. I only became aware of the practice's decision when I received notification that my repeat prescriptions had been cancelled. I consider this lack of written communication to be a significant failing. I have sought legal advice and believe the practice should have formally notified me in writing of the meeting's outcome. I am now pursuing legal proceedings. The nearest alternative practice is not conveniently located, which has left me in a difficult position regarding access to essential medication. I would caution others about using this practice and anticipate this matter will be resolved through legal channels.
Dear Mr Roberts As you state in your review you were warned about your conduct with practice staff and we met with you to discuss and resolve the issues. You repeated the behaviour and so were removed from the practice list. We hope your new GP practice is better able to meet your expectations.
Isobel G.