The Forum Health Centre
2 years agoJeremy R. 3 years ago • From Google
Bad
Reception staff didn't listen to my concerns
I have decided to pursue legal action against this practice. The experience has been disappointing overall. The practice was satisfactory when I initially registered, but has since expanded significantly and taken on a considerably larger patient population. There has been notable staff turnover among clinical professionals. The quality of care and service has declined noticeably. I have found interactions with clinical staff to lack adequate patience and attentiveness. I have experienced ongoing difficulties with reception staff who I feel have not been receptive to my concerns. I became frustrated during interactions on two separate occasions a year apart. I was invited to attend a meeting with senior management to discuss these issues, during which I expressed regret for my behaviour. Following this meeting, I was subsequently removed from the practice's patient list, with the reason given as concerns about my conduct. At the meeting, it was mentioned that a further discussion would take place the following week, but I received no formal communication about the outcome. I only became aware of the practice's decision when I received notification that my repeat prescriptions had been cancelled. I consider this lack of written communication to be a significant failing. I have sought legal advice and believe the practice should have formally notified me in writing of the meeting's outcome. I am now pursuing legal proceedings. The nearest alternative practice is not conveniently located, which has left me in a difficult position regarding access to essential medication. I would caution others about using this practice and anticipate this matter will be resolved through legal channels.
The Forum Health Centre
2 years agoDear Mr Roberts As you state in your review you were warned about your conduct with practice staff and we met with you to discuss and resolve the issues. You repeated the behaviour and so were removed from the practice list. We hope your new GP practice is better able to meet your expectations.
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The facility lacks accessible entrance provisions for wheelchair users.
The Forum Health Centre
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Elaine R.
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Paul M.
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Pixie B.
Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours,..
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Rob L.
I have been managing a heart condition and upon returning from time away, I experienced some health concerns. The practice demonstrated excellent responsiveness by arranging a prompt appointment and..
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shelly s.
The team demonstrated helpfulness and responded promptly to my needs.
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Colin T.
I contacted the practice to inquire about a referral I had requested. I had authorized the staff to communicate with a family member on my behalf, but the receptionist declined and insisted on..
The Forum Health Centre
Gail K.
Excellent service from the team at the health centre. Thank you all for your hard work and dedication.
The Forum Health Centre
david e.
Parking is readily accessible, and the medical staff are competent and professional.
The Forum Health Centre
Amelia N.
I submitted a travel health form that was overdue and required urgent completion. I received a phone call approximately two hours later confirming that it had been processed. I was very grateful for..
The Forum Health Centre
Harmony O.
I would say there are significant variations in the quality of care between different medical practices. I am currently registered at one surgery and have been unable to secure an appointment for..
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The P.
The care I received was unsatisfactory. A prescribed medication appeared to trigger an adverse reaction. Additionally, I presented with multiple concerns during my visit, and despite being reassured..
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Viv E.
The practice team have been consistently supportive throughout my visits, including those at reception and the pharmacy. I was particularly impressed by one clinician who took the time to genuinely..
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Wendi W.
One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.
The Forum Health Centre
Ron G.
Had to wait a fortnight for an appointment with a clinician. Eventually secured an urgent care slot, though they were only able to address a single health concern during that visit. Found the..
The Forum Health Centre
Kimberley S.
I have consistently had a positive experience at this practice. The team has always managed to accommodate urgent appointments for my young family members when required. I would suggest this surgery..
The Forum Health Centre
Paul G.
Hi Paul We are naturally disappointed to receive your one star review. Whilst pleased to note that you feel we have “a couple of good doctors” it would be more helpful if you could contact us..
The Forum Health Centre
Kaiser B.