AE

Adam E. 5 months ago • From Google

Rating

Bad

Reception staff didn't look up from screen

The standard of care at this practice has deteriorated significantly. The level of organisation appears to have diminished considerably. Upon arrival at the facility following an extended wait on the telephone, I found the reception experience unsatisfactory. The staff member I initially encountered seemed inattentive during our interaction, appearing focused on their computer rather than engaging with me directly. I was subsequently redirected to another member of staff to address my needs. As a long-standing patient of many years, I have noticed a marked decline in the quality of service across the practice over the past several years. The overall approach now feels disengaged and lacking in professionalism. I am considering transferring my care to an alternative practice.

Other reviews for The Old School Surgery