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Najam N. 6 years ago • From Google

Rating

Bad

Reception staff dismissed concerns about severe symptoms

Was advised by the NHS to contact the practice. When I called, I spoke with the receptionist who inquired about the duration of the migraines. I explained that one had occurred in the morning and another had developed earlier in the day, both quite severe. The receptionist responded by commenting that since the symptoms had started in the morning, it seemed unusual to be calling at 5.40. I found this response unhelpful and felt the tone was dismissive and unprofessional. In my view, this approach did not reflect the standard of courtesy I would expect from someone in a reception role.

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