RW

Robert W. 2 years ago • From Google

Rating

Bad

Reception staff dismissed concerns without apology

I found the overall conduct throughout the practice to be deeply unsatisfactory. I felt compelled to lodge a formal complaint regarding my experience. When I raised my concerns with the operations manager, I did not feel they were receptive to my perspective. During a discussion lasting approximately 15-20 minutes about my medication, there was disagreement about my eligibility, though I ultimately proved to be correct. I was disappointed not to receive an acknowledgement of this error. When I subsequently wished to raise concerns about other staff members and a clinician, I was initially told the matter could be discussed and resolved, so I spent considerable time explaining the situation in detail. However, I was then informed that a written letter would be necessary after all. I believe the practice does not handle complaints with appropriate seriousness, despite having records of interactions available. I intend to pursue this matter further through other channels.

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